Frequently-asked questions
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95 result(s) :
Gas detectors
Question no.1 (ask on 01/04/2021) : Hello, I need the user manual for the CA1510 in languages other than those offered on the site. Is it possible to get them ?
answered on 01/04/2021 :
Hello,
There are other languages for the CA 1510 user manual.
User manual in Swedish.
User manual in Finnish.
Contact thermometers
Question no.1 (ask on 01/04/2021) : Hello, I need the user manual for the temperature loggers CA 1821/22/23 in languages other than those offered on the site. Is it possible to get them ?
answered on 01/04/2021 :
Hello,
There are other languages for the CA CA1821 CA1822 & CA1823 user manuals.
User manual in Swedish.
User manual in Finnish.
Multi-channel Power & Energy
Question no.1 (ask on 10/03/2021) : Hello, I am looking for the user manual and the software for the PEL105 but I can't find it. Thank you for your help.
answered on 10/03/2021 :
Hello,
The PEL 105 is no longer available. Please find below the links for your requests :
Quick start guide
User manual
Firmware (EN Version) (the latest version is v 1.05_1.3)
Instructions :
- Connect the PEL105 to your computer
- Unzip the downloaded ZIP file
- Launch FlashUp.exe
- Load the update files included in the ZIP file ( PEL105.hex , PEL105_1.3.bin , wifi.hex)
- Choose Program Logger and DSP then click on Program.
Question no.1 (ask on 17/01/2020) : Are the CA5292 & CA5293 Quick Start Guides available in other languages?
answered on 17/01/2020 :
The Quick Start Guides for the CA5292 & CA5293 multimeters are available in other languages:
Bulgarian: https://www.chauvin-arnoux.com/COM/CA/doc/Quick_start_guide_bg_CA5292_CA5293.pdf
Chinese: https://www.chauvin-arnoux.com/COM/CA/doc/Quick_start_guide_zh_CA5292_CA5293.pdf
Czech: https://www.chauvin-arnoux.com/COM/CA/doc/Navod_pro_rychly_zacatek_CA5292_CA5293.pdf
Danish: https://www.chauvin-arnoux.com/COM/CA/doc/Kvikstartvejledning_CA5292_CA5293.pdf
Dutch: https://www.chauvin-arnoux.com/COM/CA/doc/Korte_handleiding_CA5292_CA5293.pdf
Finnish: https://www.chauvin-arnoux.com/COM/CA/doc/Pikaopas_CA5292_CA5293.pdf
Korean: https://www.chauvin-arnoux.com/COM/CA/doc/Quick_start_guide_ko_CA5292_CA5293.pdf
Polish: https://www.chauvin-arnoux.com/COM/CA/doc/Krotki_przewodnik_CA5292_CA5293.pdf
Romanian: https://www.chauvin-arnoux.com/COM/CA/doc/Ghid_de_initiere_rapida_CA5292_CA5293.pdf
Russian: https://www.chauvin-arnoux.com/COM/CA/doc/Quick_start_guide_ru_CA5292_CA5293.pdf
Serbian: https://www.chauvin-arnoux.com/COM/CA/doc/Vodic_za_brzo_pokretanje_CA5292_CA5293.pdf
Swedish: https://www.chauvin-arnoux.com/COM/CA/doc/Snabbguide_CA5292_CA5293.pdf
Thai: https://www.chauvin-arnoux.com/COM/CA/doc/Quick_start_guide_th_CA5292_CA5293.pdf
Turkish: https://www.chauvin-arnoux.com/COM/CA/doc/Hizli_baslangic_kilavuzu_CA5292_CA5293.pdf
Vietnamese: https://www.chauvin-arnoux.com/COM/CA/doc/Quick_start_guide_vi_CA5292_CA5293.PDF
Question no.2 (ask on 17/01/2020) : Are the CA5292 & CA5293 User's Manuals available in other languages?
answered on 01/01/2020 :
The User's Manuals of the CA5292 & CA5293 multimeters are available in other languages:
Swedish: https://www.chauvin-arnoux.com/COM/CA/doc/Bruksanvisningar_CA5292_CA5293.pdf
Chinese: https://www.chauvin-arnoux.com/COM/CA/doc/User_manual_zh_CA5292_CA5293.pdf
Dutch: https://www.chauvin-arnoux.com/COM/CA/doc/Gebruikshandleiding_CA5292_CA5293.pdf
Roumanian: https://www.chauvin-arnoux.com/COM/CA/doc/Instructiuni_de_utilizare_CA5292_CA5293.pdf
Polish: https://www.chauvin-arnoux.com/COM/CA/doc/Instrukcja_obslugi_CA5292_CA5293.pdf
Czech: https://www.chauvin-arnoux.com/COM/CA/doc/Uzivatelska_prirucka_CA5292_CA5293.pdf
Adapters for multimeters and multimeter clamps
Question no.1 (ask on 30/07/2019) : What would be the current clamp adapted to my digital multimeter?
answered on 31/07/2019 :
Depending on your use case and the digital multimeter you have, you will find the appropriate current clamp on the document below.
The document is only available in French.
https://www.chauvin-arnoux.com/sites/default/files/download/courant_ac.pdf
All products
Question no.1 (ask on 18/07/2019) : I need the user's manual for my devices, OX6062 and OX6202. Is it possible to have them?
answered on 19/07/2019 :
You can download the latest edition of the OX6062 II and OX6202 II oscilloscopes user's manual on the link below:
https://www.chauvin-arnoux.com/sites/default/files/download/6202b_en.pdf
Benchtop digital oscilloscopes
Question no.1 (ask on 18/07/2019) : I need to update my oscilloscope's firmware, can I get help?
answered on 19/07/2019 :
The latest version available for this oscilloscope is v2.24:
- OX6000 II : OX6062, OX6202 v2.x --> v2.24
Follow the recommendations in the file Instructions.pdf.
https://www.chauvin-arnoux.com/sites/default/files/download/instructions_1_0_0.pdf
Installation:
To update your oscilloscope, you must download the LoaderScope software. A first execution of the application will allow to uninstall the old version, it is necessary to launch the program a second time in order to install the new version v3.1.
Software download link: https://www.chauvin-arnoux.com/sites/default/files/download/loaderscope-v3.1-faq.zip
Question no.2 (ask on 18/07/2019) : I need the OXi6204 oscilloscope user's manual. Is it possible to have it?
answered on 19/07/2019 :
Download the latest edition of the OXi6204 oscilloscope user manual from the link below:
https://www.chauvin-arnoux.com/sites/default/files/download/6204-en.pdf
Question no.3 (ask on 18/07/2019) : Hello, I would like to know the oscilloscope similar to my device? Could you please help me ?
answered on 19/07/2019 :
|
Metrix Digital Oscilloscopes |
|
|
Old Products |
Replacement Products |
|
OX6062B-CSD |
DOX2100 or OX9062 |
|
OX6062B-CSDO |
DOX2100 or OX9062 |
|
OX6202B-CSD |
DOX2100 or OX9102 |
|
OX6202B-CSDO |
DOX2100 or OX9102 |
|
OX6062B-CFG |
OX9062-CFG |
|
OX6202B-CFG |
OX9302-CFG |
|
OXI6204 |
OX9304 |
Produits obsolètes
Question no.1 (ask on 18/07/2019) : I need the user manual of my DOX3104 and DOX3304 oscilloscopes. Is it possible to have it?
answered on 19/07/2019 :
Download the latest edition of the DOX3104 and DOX3304 Digital Oscilloscopes User Manuals from the link below:
https://www.chauvin-arnoux.com/sites/default/files/download/dox_3104_3304_en.pdf
Question no.1 (ask on 24/06/2019) : Hello, I would like to know if there's a replacement item for the Qualistar and the QualistarPlus battery? Thank you.
answered on 25/06/2019 :
There is a spare battery for the list of devices below:
- CA8331
- CA8332 - CA8332B
- CA8333
- CA8334 - CA8334B
- CA8335 - CA8435
- CA8336 - CA8436
The article code is identical for the battery of all these instruments: P01296024
Question no.2 (ask on 27/05/2019) : I need the user's manual of my Qualistar CA8336 in other languages than those proposed on the website. Is it possible to have them?
answered on 28/05/2019 :
There are other languages for the Qualistar CA8336 user's manual:
Swedish: https://www.chauvin-arnoux.com/COM/CA/doc/Bruksanvisningar_CA8336.pdf
Chinese: https://www.chauvin-arnoux.com/COM/CA/doc/User_manual_zh_CA8336.pdf
Dutch: https://www.chauvin-arnoux.com/COM/CA/doc/Gebruikshandleiding_CA8336.pdf
Romanian: https://www.chauvin-arnoux.com/COM/CA/doc/Instructiuni_de_utilizare_CA8336.pdf
Polish: https://www.chauvin-arnoux.com/COM/CA/doc/Instrukcja_obslugi_CA8336.pdf
Finnish: https://www.chauvin-arnoux.com/COM/CA/doc/Kayttoohjeet_CA8336.pdf
Czech: https://www.chauvin-arnoux.com/COM/CA/doc/Uzivatelska_prirucka_CA8336.pdf
Russian: https://www.chauvin-arnoux.com/COM/CA/doc/User_manual_ru_CA8336.pdf
All products
Question no.1 (ask on 24/06/2019) : Hello, I lost my connection cable of my CA8332B and CA8334B devices. As the products are no longer on your website, can I still order it?
answered on 25/06/2019 :
You can order the RS232 DB9F optical cable with the code P01295190A.
If you want to connect the device with your computer through the USB port, you only need the RS232 - USB reference adapter: HX0055B.
Power, energy and disturbance analysers
Question no.1 (ask on 24/06/2019) : Hello, I changed my computer, and since I can not connect my two CA8332B and CA8334B devices to the software, the two devices are not recognized on the computer. I am using a RS232 optical cord DB9F (supplied with the device) and a RS232 adapter - USB HX0055 under Windows 10. Do you have a solution for me?
answered on 25/06/2019 :
It is indeed a driver compatibility problem of the HX0055 adapter and the operating system Windows 10, so I advise you to connect directly via an RS232 connection, or to order the replacement of the HX0055 adapter, with the reference HX0055B, and which solves this problem.
Oscilloscope Scopix IV
Question no.1 (ask on 18/06/2019) : The touchscreen of my Scopix IV is inactive. Is there a solution?
answered on 19/06/2019 :
Press the fullscreen key on your oscilloscope, this will reactivate the touchscreen.
Button: 
Multimeter clamps
Question no.1 (ask on 17/06/2019) : What products do you propose to replace a AC / DC clamp meter model PAC10, PAC11 or PAC 12?
answered on 18/06/2019 :
The AC / DC clamp meters PAC10, PAC11 and PAC 12 are respectively replaced by the references:
PAC 10 : P01120115 PINCE PAC 15 CVH
PAC 11 : P01120116 PINCE PAC 16 CVH
PAC12 : P01120117 PINCE PAC 17 OSCILLO.
The basic specifications (measuring range, sensitivity or input / output ratio, output connection) of these new products are identical to the previous ones. And there are some additionnal features:
- The PAC15, PAC16 and PAC17 models can be powered by battery and also by a standard micro-USB external power supply (optional)
- All references now have an automatic DC zero adjustment and an automatic standby (switchable).
AC/DC multimeter clamps
Question no.1 (ask on 17/06/2019) : What products do you propose to replace a AC / DC clamp meter model PAC20, PAC21 or PAC 22?
answered on 18/06/2019 :
The AC / DC clamp meters PAC20, PAC21 and PAC 22 are respectively replaced by the references:
PAC 20 : P01120125 PINCE PAC 25 CVH
PAC 21 : P01120126 PINCE PAC 26 CVH
PAC 22 : P01120127 PINCE PAC 27 OSCILLO
The basic specifications (measuring range, sensitivity or input / output ratio, output connection) of these new products are identical to the previous ones. And there are some additionnal features:
- The PAC25, PAC26 and PAC27 models can be powered by battery and also by a standard micro-USB external power supply (optional)
- All references now have an automatic DC zero adjustment and an automatic standby (switchable).
Utilisation des appareils
Question no.1 (ask on 27/05/2019) : I need the user's manual of my instruments CA8331 and CA8333 in other languages than those proposed on the website. Is it possible to have them?
answered on 28/05/2019 :
There are other languages for the Qualistar CA8331 and CA8333 user's manual:
Swedish: https://www.chauvin-arnoux.com/COM/CA/doc/Bruksanvisningar_CA8331_CA8333.pdf
Chinese: https://www.chauvin-arnoux.com/COM/CA/doc/User_manual_zh_CA8331_CA8333.pdf
Dutch: https://www.chauvin-arnoux.com/COM/CA/doc/Gebruikshandleiding_CA8331_CA8333.pdf
Romanian: https://www.chauvin-arnoux.com/COM/CA/doc/Instructiuni_de_utilizare_CA8331_CA8333.pdf
Polish: https://www.chauvin-arnoux.com/COM/CA/doc/Instrukcja_obslugi_CA8331_CA8333.pdf
Power & energy quality analysers
Question no.1 (ask on 27/05/2019) : I need the user's manual of my CA8436 device in other languages than those proposed on the website. Is it possible to have them?
answered on 28/05/2019 :
Il existe d'autres langues pour les Notices de Fonctionnement du Qualistar CA8436:
Czech: https://www.chauvin-arnoux.com/COM/CA/doc/Uzivatelska_prirucka_CA8436.pdf
Dutch: https://www.chauvin-arnoux.com/COM/CA/doc/Gebruikshandleiding_CA8436.pdf
Polish: https://www.chauvin-arnoux.com/COM/CA/doc/Instrukcja_obslugi_CA8436.pdf
Romanian: https://www.chauvin-arnoux.com/COM/CA/doc/Instructiuni_de_utilizare_CA8436.pdf
